1. Returns Overview:
- We want you to be completely satisfied with your purchase from Pizza Party US. If, for any reason, you are not satisfied, we offer a hassle-free return policy.
2. Eligibility for Returns:
- To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
3. Timeframe for Returns:
- You have 30 days from the date of purchase to initiate a return. After 30 days, unfortunately, we cannot offer you a refund or exchange.
4. How to Initiate a Return:
- To initiate a return, please contact our customer service team at info@pizzapartyus.com with your order number and a brief description of the issue.
5. Return Shipping:
- The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance. Pizza Party US is not responsible for items lost or damaged during return shipping.
6. Refund Process:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2 business days.
7. Exchanges:
- We do not entertain exchanges.
8. Defective or Damaged Items:
- If you receive a defective or damaged item, please contact our customer service team at info@pizzapartyus.com with your order number and details of the issue.
10. Restocking Fee (if applicable):
- A restocking fee of 25% will be applied to all items returned (except for defective / damaged items). This fee will be deducted from the refund amount.
11. Changes to the Returns Policy:
- Pizza Party US reserves the right to modify or update the returns policy at any time without prior notice. It is your responsibility to review the returns policy periodically for changes.
Contact Us:
- If you have any questions or concerns regarding our returns policy, please contact us at info@pizzapartyus.com